Whatsapp Business

Grow your Business with WhatsApp

Setting up a whatsapp business account.

What is Whatsapp Business account?

WhatsApp Business is an Android app which is free to download, and was built with the small business owner in mind. With the app, businesses can interact with customers easily by using tools to automate, sort, and quickly respond to message.

Business Profile

Whatsapp business app lets you create a business profile with helpful information for your customers like your address, business description, email address, and website.

To set up your whatsapp business Profile you first need to install the “Whatsapp Business app” and install it (Don’t worry, it`s the same process as the normal whatsapp installation).

After installing the app please follow the below steps.

Open the Whatsapp Business app (please note the whatsapp business app has a B sign instead of the regular whatsapp telephone sign) Please see the below photo for easy understanding.

Click the three dots at the top right comer and click settings.

Click Business Settings then click profile.

Now click the pencil at the top right corner to edit.

Please use the sections to fill in your details.

Type your business address in the first input area

Next, choose your business category

Now type what your business is about

Choose your business hours (example Monday to Friday, 8:30 AM to 4:30 PM.

Enter your business email

Enter your business website (if you have any).

Now click Save at the top right corner.

You are done creating your business profile. Now click the back arrow at the top left corner.


Away Message

Now we are going to set up an AWAY MESSAGE for your business. I know some of you don`t know what an away message is. In the simplest way, an Away message is an automatic message your whatsapp will send to people when they message you when you are not using your whatsapp, probably when you are in a meeting or busy. So when someone messaged you, they will get a message that will tell them to know you are unable to respond. Please note, away messages are only sent when the phone has an active internet.

You may want to know why “away message” is important. A client will see that you are online and send you a message but you don`t reply. Most client will get angry because of that, even in normal life when you see a friend online and message them and they did not reply that might make you get angry right? But an away message will help you know they will get back to them soon.

Now let set up an away message for your business.

Click “Away Message”

Look at the top you will see “Send away message” now click on the right corner of that area and it will turn green.

Now click on the pencil just below the green button and type in your away message. Below is an example of an away message. You can use it or create yours.

Hello, thank you for your message. Were not here now but will respond as soon as we return. If youre in hast you should call us on (Type your phone number) or visit our website at (Type your website if you have any) when you are done please click OK.

Lastly, click save at the top right corner.

Greeting message.

Next, let set up a welcome message for all your new clients, or anyone that message you for the first time, they will get a greeting message. This can be anything nice greeting you want.

Click on “Greeting message”

You will see at the top “Send greeting message” please click at the button at the right-hand corner just after “Send greeting message” when you clicked on it, it should turn green.

Click on the pencil below the green button.

Now type in your greeting message. Below is an example of a greeting message.

Welcome to OS Preneur! We look forward to working with you. To know more about OS Preneur Please visit our website at www.ospreneur.xyz  then click okay.

Lastly, click save at the top right corner.

Please note greeting message are only sent when the phone has an active internet.

Quick Reply

Use quick reply to create keyboard shortcuts for often sent messages. After creating quick reply messages, you can use them when chatting with a client by typing / (forward slash) your quick reply messages will pop up, then select a message.

Below are examples of questions you should write quick reply messages for.

  1. What is your business about?
  2. Where is your business located?
  3. What is the price of your product?
  4. How can I contact you?

Create a quick reply for the above questions. To create a quick reply please click on the green button at the bottom right corner.

  1. Type a message.
  2. Type a shortcut
  3. Type a keyword (optional)
  4. Click save at the top right corner.

We are done setting your Whatsapp business account. Congratulation.

After completing all the above steps below image is how people will see your account when they view your profile.

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